Make Returns a Differentiator
We have the #1 PRS returns solution in the US, with 60% share of the market.
We leverage our USPS-integrated delivery network, proprietary returns zip code, and national network of processing centers to pickup and process returns faster. Our SmartLabel technology enables faster processing and advance planning for merchants.
Leading brands rely on us to make returns faster and more convenient for their customers, and more efficient for them.
Easy pickup at home or drop off anywhere, anytime
We provide hassle-free prepaid labels, daily at-home pickup or drop off at any USPS blue box.
See returns coming and plan ahead
Our SmartLabel technology provides Advance Return Notifications (ARN) improves dock and labor planning.
Returns as a branded experience
Our customer updates and tracking sites reinforce your brand, not your carrier's.
Faster restock meets faster refunds
SmartLabel streamlines and expedites returns processing. Your items can be put back into active inventory faster.
California-based footwear designer, Deckers, partners with Pitney Bowes to improve returns process.
Deckers is a footwear designer and distibutor based in California that needed to step up their returns process to meet the expectations of their clients. Learn how Jesse Carstens Sr. Mgr eComm Operations & Technology at Deckers was able to do that with the Returns offering from Pitney Bowes.
How are you managing your returns?
Pitney Bowes recently conducted a survey of 100 leaders in online retail to find out how well they’re managing returns. The results may surprise you....
Success Stories and Insights