We do the right thing the right way: Corporate Responsibility
Every day, we demonstrate our commitment to corporate responsibility through the way we conduct business. Our culture of integrity and shared values is fundamental to our success and has been throughout our history. We hold employees responsible for adhering to company policies and values as well as local laws and regulations.Read letter from Marc Lautenbach, President & Chief Executive Officer.
- Our business practices
- Our people
- Clients and suppliers
- GRI reporting
Our core value statement, “We do the right thing, the right way,” defines how we have chosen to conduct our operations and sets the tone for how we interact with our stakeholders. Employees of Pitney Bowes are committed to treating our clients, business partners, co-workers and communities where we live and work with fairness, honesty, respect and integrity. The company’s success as industry leader, employer, business partner and global citizen has been built on these commitments for more than 95 years.
Values and ethics
Our values define us as individuals and as a company. Our approach to corporate responsibility is grounded in shared values. That’s proven to be a source of great strength for Pitney Bowes throughout our history.
Risk and business continuity
We have a responsibility to our people and our clients to ensure the continuity of our business during times of crisis. We have robust systems in place to identify, prioritize and mitigate risk. This includes financial and sustainability risks.
Pitney Bowes is committed to protecting the privacy of personal and sensitive information. We have processes and systems to protect privacy while ensuring information security. We protect the confidentiality of employee communications on sensitive matters. Our products and services are designed to: minimize privacy risks, meet our regulatory and legal obligations and build trust in our solutions.
To help advance our business objectives, Pitney Bowes participates in the public policy and political process in the United States in a variety of ways. We believe our activities are in our shareholders’ best interests as well as the interests of the broader marketplace.
Pitney Bowes has a long tradition of environmental responsibility, and each year we seek ways to further reduce our environmental footprint. Over the past 50 years we have worked to minimize our waste streams, expand on our use of returnable/reusable packaging designs, maximize the use of water-based inks, evaluate “greener” alternative wastestream disposal practices, use partnerships to improve the recovery of equipment for reuse, recycling and end-of-life stewardship, employ innovative, responsible waste management vendors, and manage the remediation efforts from legacy site contamination.
We report our carbon emissions, product stewardship and recycling and waste avoidance tonnage. We do not report on hazardous wastes, air emissions or waste water discharges, as these waste streams have become either not applicable or negligible in magnitude. Our manufacturing processes consume no water, emit no air pollutants that would require a permit, and produce no hazardous wastes, though very small amounts of wastes are generated by secondary operations such as hand cleaning and touch-up repair.
Our people are the heart of our business. They serve our clients, create value for our shareholders, deliver solutions to our markets, and help build stronger communities. Through generations of leadership and continuing changes in our business, we’ve sought to deliver our best to our stakeholders by creating a diverse, and inclusive culture—one in which all employees have the opportunity to be respected, have their voices heard, grow their skills and engage in meaningful work. We are proud of our long history of intentional diversity and inclusion, and we look to the power of diversity to help us create an even better future.
Diversity and inclusion
Our vision is to use diversity and inclusion as a competitive differentiator to be:
- more responsive to global clients
- more culturally fluent in the business needs of diverse markets, clients and decision makers
- more attractive to the best talent
- more adept at using multiple perspectives to innovate and solve problems
- more productive working across countries, generations, cultures and ideas
“Our commitment to diversity, inclusion and open markets is the right thing to do, imperative for our business and core to who Pitney Bowes has been for almost 100 years. Our company has evolved and adapted throughout almost a century of change, guided by these unassailable truths. We will continue to be vigilant to our values – and do the right thing the right way.” – Marc Lautenbach, CEO and President
The Global Talent Management organization provides support for professional development, including offerings that improve and promote career mobility and employability. In addition, we provide programs to improve role-based proficiency and leadership competency. These programs are delivered in a variety of formats, including leading-edge virtual/mobile offerings that are available to all employees. A comprehensive set of tools is available to enable individual development planning and track progress against identified development goals. We have a strong focus on experiential employee development, supported by Functional Experience Maps for all areas of the business.
Health and wellness
Employees who take action to manage their health are happier and more productive. We encourage employees to do this through a health-focused culture that supports and promotes healthy actions whether employees work onsite, mobile or at home. We offer affordable access to care, and we provide a range of engaging, informative programs to make it easy for employees and their families to lead healthier lifestyles.
Pitney Bowes values the safety of our employees, and we are committed to an injury-free workplace. We work continuously to identify, control and eliminate hazards. Our organization has adopted an EHS Management System that establishes the basic principles for a sustainable program. That enables the monitoring line-of-business performance. We engage our employees in helping us provide for a safe and healthy workplace by completing required training, serving on site-level safety and ergonomic committees and participating in incident investigations as needed.
Serving clients is our highest priority. By putting clients first, we benefit all our stakeholders. From product design, manufacturing, marketing, sales and support to the ways we manage our supply chain and other external relationships, this principle of service is always applied.
Working with clients
We are in business to help our clients succeed. With that said, client satisfaction is fundamental to our success. We work continually to:
- Improve our products and processes.
- Simplify our clients’ experience.
- Strengthen our dialogue.
- Align our resources, standards and performance metrics on a global basis.
Working with suppliers
We are committed to the highest standards of product quality and business integrity in our dealings with suppliers, including:
- Ensuring that working conditions in our supply chain are safe.
- Workers are treated with respect and dignity.
- Manufacturing processes are environmentally and socially responsible.
We believe that a diverse supplier base strengthens our business and creates competitive advantage. We seek to build relationships with diverse businesses that share our innovative, client-focused approach. Through our programs and policies, we create opportunities for diverse suppliers to compete for our business.
Section 1502 of the Dodd–Frank Act requires all issuers that file reports with the Securities and Exchange Commission under Sections 13(a) or 15(d) of the Exchange Act of 1934 to make certain filings and/or disclosures as to whether any tin, tantalum, tungsten or gold (“conflict minerals”) “necessary to the functionality or production” of the issuer's products originate from the Democratic Republic of the Congo (DRC) or adjoining countries (the “Covered Countries”). Pitney Bowes’ Form SD and Conflict Minerals Report, in which we disclose the supply chain due diligence we undertook in 2017 to try to determine whether any conflict minerals used in our products may have originated in the DRC Covered Countries, can be downloaded here.
CA Transparency in Supply Chains Act statement
Pitney Bowes is in compliance with California Transparency in Supply Chains Act (SB 567).
We are dedicated to helping to improve the well-being of our communities. This commitment is part of our core values and is embraced and supported by our employees across the globe.
Literacy and education
We focus our philanthropy on literacy and education, essential contributors to the growth of healthy individuals, strong communities and a vibrant economy. We support programs for children, families and teenagers that encourage reading, help close the academic achievement gap, prepare people for successful employment, and enhance the capability and opportunities of the future workforce.
Local community support
We also address critical community needs through support of disaster relief efforts and organizations that provide access to health and human services.
Employee Volunteerism at Pitney Bowes
Our employees are dedicated, enthusiastic volunteers, supporting a variety of community initiatives. Their involvement reflects our core values as a company as well as their own commitment to making a difference. Corporate citizenship has been part of our culture from the very beginning and continues to enrich our business by helping us to attract talented, engaged employees. Our employees know their efforts are appreciated by the company and the community, and they are valuable catalysts for personal and professional growth.
We are members of four organizations that support the Corporate Social Responsibility field. Each has its own unique offerings and perspectives; together, they help us to improve the work we do and advance the impact we can make on our communities.